Frequently Asked Questions
Everything you need to know about your PUCKIPUPPY gear and orders.
What is the standard shipping time for PUCKIPUPPY orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your sports equipment?
Yes, all PUCKIPUPPY products come with a 1-year limited warranty covering manufacturing defects to ensure you can train with total confidence.
What is your return policy for unused gear?
We offer a 30-day hassle-free return policy. Items must be in their original packaging, unused, and with all tags attached to qualify for a full refund.
How do I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products suitable for professional athletes?
Absolutely. PUCKIPUPPY gear is designed and tested to meet the high-performance standards of both professional athletes and fitness enthusiasts.